Topics:
1. What information do we collect about you?
We collect information about you when you fill in our online enquiry form, or correspond with us by email or phone. We may also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. The information we typically collect is personal information such as your full name, mailing address, e-mail address, and telephone number. We will also collect details of the property you wish to sell.
2. How will we use the information about you?
We collect information about you to process the sale of your property, manage your account and to contact you about services and offers we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website.
We may share your personal information with trusted service providers, with whom we have a contractual relationship to perform, or assist us in performing, any of the functions required for the sale of your property, ensuring that they have all necessary data protection policies and procedures in place, including our sister brands WeBuyAnyHome.com (the trading name of Kazai Capital Ltd, registered company number 08527463, registered address 30 City Road, London, United Kingdom, EC1Y 2AB) and Premium Property Buyers (the trading name of EMC Finance Ltd, registered company number 07155484, registered address (30 City Road, London, United Kingdom, EC1Y 2AB) so that we may offer you additional services for the sale of your property in the instance that Sold.co.uk is not able to progress with the sale.
We may release information to regulatory or law enforcement agencies, if we are required or permitted to do so. Where sensitive personal data is included in the information you send to us, we limit our use and disclosure of such sensitive data other than where permitted by law.
3. How long do we retain information about you?
We will only retain your information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept. For example, if we receive your information through a competition entry, we will retain your data for as long as is necessary to administer the competition. If we receive your information when you apply for a job, we will retain your data for as long as is necessary to process your application, and maintain application statistics.
We will not directly market to you for longer than three years, unless you consent to receive direct marketing by opting in again before the expiry of that three-year period. In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example, your e-mail address), in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.
4. Marketing
We would like to send you information about services and offers of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to our affiliated company.
If you no longer wish to be contacted for marketing purposes, click ‘Unsubscribe’ in any email marketing communication you have received from us.
5. Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at marketing@sold.co.uk or write to us at the following address:
FAO: Marketing Department
Sold.co.uk
First Floor
50 St Mary Axe
London
EC3A 8FR
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
6. Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.
This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit https://www.allaboutcookies.org/.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
7. Other websites
Our website contains links to other websites. This privacy policy only applies to this website, so when you click a link to other websites you should read their own privacy policies.
8. Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page.
9. How to contact us
Please contact us if you have any questions about our privacy policy or the information we hold about you:
– By email: info@sold.co.uk
– Or write to us at:
FAO: Legal Department
Sold.co.uk
Sold.co.uk
First Floor
50 St Mary Axe
London
EC3A 8FR